Sony DualSense Wireless Controller Review

Our reviewer purchased the DualSense Wireless Controller.

Sony's DualShock controller has gradually evolved since its introduction on the original PlayStation, slowly adding new features over the generations, including wireless connectivity, motion controls, and a touchpad. Still, the essence of the original design remained intact as recently as the PS4's DualShock 4 controller, with the familiar dual-analog approach and relatively compact shape, at least compared to rival Xbox controllers.

For the PlayStation 5, Sony decided to try something new with the DualSense Wireless Controller. Given the parallel analog sticks and familiar face buttons, it still keeps the previous generations' form. However, it represents the most significant generational upgrade to date, thanks to features like haptic feedback and adaptive triggers that provide physical resistance during play. While pricier than past DualShock models, it's an excellent controller that opens up immersive possibilities for PlayStation 5 owners.

Design: Sleek and stylish

The DualSense implements some noticeable aesthetic shifts that echo those of the PlayStation 5 console itself but ultimately keeps the core foundation of the DualShock 4 controller intact. Like the last-gen gamepad, it has familiar aligned analog sticks, similarly positioned face buttons, shoulder/trigger buttons, a directional pad, and a touch-sensitive surface above the sticks.

The DualSense is functionally similar but visually refreshed thanks to a two-tone plastic design heavier on white than black and slightly longer and pointier grips on either side. Curvy flourishes recall the dynamic shape of the PS5 itself, but the DualSense feels more sensibly designed than the console, which is awkward and over-large. Sony’s latest controller is also noticeably heavier at 282 grams vs. 210 grams for the DualShock 4. A few other elements are slightly more prominent this time, including the triggers, shoulder buttons, and touchpad, which are now surrounded by RGB lighting.

An Options button (similar to the old Start button) sits to the right of the touchpad, while a Create button is found on the left, letting you quickly snag a screenshot or capture video footage while playing. The DualSense controller lets you chat with online friends and foes directly from the gamepad, thanks to a small microphone below the speaker. If you don’t want to use that headset-replacing functionality, there's a mute button, too. The DualSense has a USB-C port for charging, replacing the old micro USB port of the DualShock 4, but the standalone controller does not come with the USB-C cable. The PlayStation 5 console does, at least.

As of this writing, no additional color schemes are available for the DualSense controller.

Comfort: It’s a perfect fit

I thought the DualShock 4 was a near-perfect gamepad design, fitting just right in my hands without any friction or discomfort, but the weightier DualSense controller feels even better. The heavier and fuller build feels more substantial this time around without pushing too far in either direction to become overly large or weighty. Thankfully, it’s probably not enough of a size boost to alienate smaller-handed fans of the previous PlayStation controller.

A fine-textured surface on the back of the grips also helps keep the controller snug in your hands, even if your palms get sweaty from intense gaming sessions. And if you look very closely, you might notice that the texture comprises thousands of tiny PlayStation symbols on the face buttons. Now, that is some serious fan service.

Setup Process: Plug, unplug, and play

As the default controller for the PlayStation 5, there isn’t any dedicated setup process for the DualSense gamepad. Just plug it into a PS5 console with a USB-C cord, press the PS button on the face of the controller, and it’s paired: you can remove the cord and use it wirelessly. Every so often, Sony rolls out a firmware update for the controller, which takes only seconds to install via a USB-C connection.

The DualSense also works on PC thanks to a recent update to Steam, although the full range of features—particularly the adaptive triggers—aren’t enabled at this point. Sony will have to release its drivers to enable that functionality on PC. Still, I could play the PC action game Horizon Zero Dawn (originally a PS4 exclusive) with the DualSense via Steam, plus the car-soccer hit Rocket League played perfectly via the Epic Games Store on Windows.

Performance/Durability: Awesome enhancements

 The DualSense Wireless Controller checks all of the essential boxes that you’d expect from a modern gamepad, including responsive buttons and a directional pad that doesn’t feel mushy, precise analog sticks that enable mastery of character and camera control alike, and those mentioned above comfortable and intuitive design. The weightier design also feels dense and durable, and the DualSense seems designed to withstand modest drops and everyday wear and tear.

The DualSense goes above and beyond its DualShock 4 predecessor in ways you can’t see with the naked eye. As the name suggests, however, you will feel them.

The first is haptic feedback, a more precise evolution of the classic vibration, rumble, or force feedback feature. We’re all used to feeling a shudder beneath the plastic when you’re attacked, doling out gunfire, or sword swings in a game, but DualSense’s haptic feedback is more precise and sensitive. It feels like there are little pressure points all around the gamepad, delivering subtle jolts that mirror or complement the action on the screen.

They pair well with the adaptive triggers, a significant advancement. Essentially, the R2 and L2 buttons can add resistance on the fly to change the feel of certain gameplay elements, whether it’s the trigger delivering a satisfying click when firing off rounds in Fortnite or Call of Duty Black Ops - Cold War or a feeling of tension when slinging webs around New York City in Spider-Man: Miles Morales. It’s a small touch, but it feels unexpectedly significant to the overall experience of playing early PlayStation 5 games.

Luckily, the PS5 has a free, pre-installed game designed as a DualSense showcase. Astro's Playroom is a platform-action game in the vein of the Super Mario series, albeit with little robot characters and a wealth of classic PlayStation references within, and it starts with a couple-minute tutorial of what the DualSense can do. Within seconds, you'll feel the tingling haptics against your skin, the tension of the adaptive triggers, the capabilities of the built-in motion controls, and the touchpad's responsiveness.

Even that controller demo put a massive grin on my face, and I did the same thing with my seven-year-old son. And that's just a tutorial: the game is a brilliant homage to PlayStation's past while showcasing what you can expect from the PlayStation 5's future. And it's all possible thanks to the DualSense controller. While we're sure to see a lot of multiplatform games released on both the PlayStation 5 and Xbox Series X, the DualSense offers a tangible advantage—one that would push me to buy the PS5 version of any game over Xbox, barring any other exclusive features or content in the Xbox version.

With a 1,500mAh battery pack inside, the DualSense Wireless Controller can provide a few modest play sessions per charge or at least one long day of gaming. In mixed usage playing games like Spider-Man: Miles Morales, Rocket League, and Fortnite on the PS5, I logged about nine hours of play a few days before the low battery message popped up on the screen. However, games like Astro's Playroom that heavily rely on multiple controller functions may drain the battery faster. Still, the DualSense feels more resilient than the DualShock 4 before it, and you can always plug it in to charge while still playing.

Price: It’s a little more premium

At $70 for a single controller, the DualSense is $10 more expensive than the standard black DualShock 4 controller and $10 pricier than the current Xbox Wireless Controller. It’s your only real option on PlayStation 5 right now, aside from playing PS4 games on the console using the DualShock 4, so you don’t have much of a choice if you want additional gamepads. You might grimace at spending $70 for a single gamepad, but it is impressively refined: the enhancements are meaningful, and the controller feels great.

Sony DualSense vs. Xbox Wireless Controller

The Xbox Wireless Controller is nearly identical to the original Xbox One gamepad, and unlike Sony, Microsoft hasn’t done anything new or exciting this time. That’s not a knock, necessarily. The slightly fuller-feeling Xbox Wireless Controller also feels great in the hands, with responsive buttons, triggers, and sticks.

Some people prefer the inverted analog stick layout of the Xbox controller, with the d-pad and left stick placements swapped, compared to Sony controllers, but that’s a matter of choice. The Xbox Wireless Controller doesn’t have the fine-tuned haptics of the DualSense, the adaptive triggers, touchpad, or tilt controls, which means that PS5 developers have more tools to play with to amplify player immersion. The Xbox controller is more traditional in approach.

On top of that, the Xbox Wireless Controller doesn’t have a built-in rechargeable battery so you can use disposable AA batteries, rechargeable batteries, or a separately sold battery pack. Microsoft is stuck with the status quo here, ignoring the opportunity to significantly improve the design or meaningfully innovate, while Sony took steps forward.